Grievance Redressal Policy

At Trendycolors managed by Advon Server, we are dedicated to delivering a reliable, transparent, and seamless shopping experience. We believe in fair practices and prompt resolution of customer concerns. This Grievance Redressal Policy has been established to ensure that all issues are handled efficiently, professionally, and in compliance with applicable laws.

What is a Grievance?

A grievance refers to any concern or dissatisfaction arising from a product or service purchased through our platform for which a customer seeks resolution. This may include, but is not limited to, issues related to product quality or defects, incorrect or delayed deliveries, payment-related concerns, return or refund matters, customer service dissatisfaction, or questions regarding our policies.

How to Raise a Grievance

If you have a concern, we encourage you to contact us through our available support channels. The grievance process is as follows:

Visit the Help Centre or Contact Us Page
Access the “Help Centre” or “Contact Us” section on our website or mobile application.

Select the Relevant Issue
Choose the appropriate category or topic that best describes your concern.

Submit Your Query
Provide complete details, including your order ID, a description of the issue, and any supporting documents or images, if applicable.

Once submitted, our support team will review the grievance and respond accordingly.

Escalation to Grievance Officer

If your concern remains unresolved or you are dissatisfied with the response provided by our customer support team, you may escalate the matter to our designated Grievance Officer in accordance with the Information Technology Act, 2000, and other applicable laws.

To ensure accountability and regulatory compliance, Trendycolors has appointed a Grievance Redressal Officer responsible for supervising the complaint resolution process, ensuring fairness, and addressing escalated matters.

Grievance Handling Process

Acknowledgement
We will acknowledge receipt of your grievance within 48 hours through email.

Unique Ticket / Reference ID
A unique grievance reference number will be generated and shared to help you track the status of your complaint.

Resolution Timeline
Every effort will be made by our team, along with the Grievance Officer, to resolve the issue at the earliest, typically within 7 working days or as required under applicable laws.

Updates and Communication
You will receive regular updates regarding the progress of your grievance through your registered communication channel.

Closure of Grievance

A grievance will be considered resolved and closed under the following conditions:

• When a satisfactory resolution has been provided by our support team or Grievance Officer.
• When there is no response from the customer within a reasonable timeframe after a resolution has been offered.
• When a final decision has been communicated in accordance with our policies and applicable legal requirements.
   

Contact Us

For further assistance or to initiate a grievance, please contact us at: advonserver@gmail.com, contact@trendycolors.in.

Note

This Grievance Redressal Policy may be updated periodically. For the most current version, please refer to our Terms of Use and Privacy Policy pages.